Delivery Information

At [Brand], we’re committed to fast, reliable delivery for all our customers across the UK and beyond.

Shipping Policy

[Brand] is committed to providing our customers with the very best customer service. We comply fully with the Consumer Contracts Regulations 2013.

Dispatch Lead Times

Orders are usually dispatched within three working days of being placed, but it may take longer during busy periods.

If you need your order urgently for an event, specific day or occasion, please call us on 01258 452558 (Mon–Fri 8AM–5PM), or email support@americanfizz.co.uk if phones are unavailable.

Note: During peak seasons (Black Friday, Christmas), dispatch times may extend to 10 working days. Any delays are shown via a site banner.

Delivery Options

• Royal Mail Tracked 48: £3.89 – 2–3 working days (under 2.5kg)
• FedEx: £6.98 – 1–2 working days
• ParcelForce Euro Economy: £17.99 – 2–3 days to Channel Islands (taxes/duties may apply)
• DPD Northern Ireland: £14.99 – 2 working days
• Free Shipping: Available on orders over £50 (ex VAT) via FedEx

Tracking links are emailed once your order is dispatched. Lost parcels require a signed Denial of Receipt form before a replacement can be sent.

Large or fragile orders may require pallet shipping. If pallet approval is not given, the order may be cancelled or require a damage waiver.

Saturday delivery is not standard. Contact us for a quote if required.

Mainland UK Coverage

“Mainland UK” refers to England, Wales, and parts of Scotland. Excludes: Northern Ireland, Channel Islands, Isle of Man, Isles of Scilly, and most Highlands/Islands postcodes.

Free Shipping Terms

Applies only to Mainland UK addresses. Covers 1 parcel up to 25kg. Additional parcels are charged at £5.50 each.

Shipping Zones

[Brand] delivers to:

• UK – via Royal Mail and FedEx
• Channel Islands – via ParcelForce

All deliveries require a signature. Use courier tracking links to monitor your delivery status.

Returned Orders

If an order is returned due to failed delivery or non-collection, the customer is liable for the original shipping fee and any courier return charges. We will resend or refund (minus fees) once the parcel is back with us.

Heat Damage

During warmer weather, chocolate and other heat-sensitive items may melt. These are not classed as faulty and we cannot offer refunds. Most items will return to normal when cooled or refrigerated.